|
| Programs & Services Provincial Health Contact Centre (PHCC) Centre Provincial de Communication en Matière de Santé |
Misericordia Health Centre operates the Provincial Health Contact Centre, an internationally-recognized contact centre that technologically supports health and social services delivery in Manitoba in cooperation with Manitoba Health and the Winnipeg Health Region. Clinical Programs Other clinical calling programs include the Breastfeeding Hotline and various public health services such as the annual Influenza and West Nile Virus programs.
TeleCARE Manitoba: Working together to manage your health
|
Non-Clinical Programs
The PHCC operates various non-clinical calling programs in support of Home Care, Family Services and Housing, Employment and Income Assistance and other agencies requiring the PHCC’s expertise. These calls, often after-hours, include people seeking everything from food to transportation.
By the numbers
- The PHCC operates almost 30 inbound and outbound calling programs
- The centre received over 550,000 calls last year
- More than 185,000 calls were made to Health Links-Info Santé program, which operates 24 hours a day, seven days a week, 365 days a year
- About 80 full- and part-time registered nurses answer calls at Health Links-Info Santé, which has access to interpreters for 110 different languages
- Almost 200,000 calls came in to the After-Hours Central Intake program last year
- Almost 200 patients were helped through the centre's Heart Failure and Chronic Disease Management program
