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| Programs & Services Provincial Health Contact Centre (PHCC) Centre Provincial de Communication en Matière de Santé |
Misericordia Health Centre operates the Provincial Health Contact Centre, an internationally-recognized contact centre that technologically supports health and social services delivery in Manitoba in cooperation with Manitoba Health and the Winnipeg Health Region. CLINICAL PROGRAMS
Health Links-Info Santé – where nurses provide bilingual advice and information 24/7 – is the PHCC’s largest provincial clinical program. To speak to a nurse directly, please call 204-788-8200 or toll free 1-888-315-9257. Other clinical calling programs include the Breastfeeding Hotline (204-788-8667) and various public health services such as the annual Influenza and West Nile Virus programs.
TeleCARE-TéléSOINS Manitoba: Working together to manage your health- the TeleCARE-TéléSOINS program is a telephone-based program that helps Manitobans with heart failure or Type 2 diabetes manage their condition. Health-care providers assess the patient’s health, monitor any symptoms or problems, and provide education and tools for patients to better manage their own health - all by telephone or videoconference. Learn more. Contact the TeleCARE-TéléSOINS Manitoba program 204-788-8688 or toll free 1-866-204-3737, Monday to Friday, 8 a.m. to 8 p.m. |
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Dial-a-Dietitian connects callers to a registered dietitian, a licensed health professional who has studied the science of nutrition. Registered dietitians put the science of nutrition into everyday practical advice. Nutrition information is provided verbally and written resources can be mailed directly to the caller. Voice messaging is available.
This health promotion program is here to answer questions and provide advice on food and nutrition to help Manitobans and their families live well and stay healthy.
NON-CLINICAL PROGRAMS
The PHCC operates various non-clinical calling programs in support of Home Care, Family Services and Housing, Employment and Income Assistance and other agencies requiring the PHCC’s expertise. These calls, often after-hours, include people seeking everything from food to transportation.
By the numbers
- The PHCC operates almost 30 inbound and outbound calling programs
- The centre received over 585,500 calls last year
- More than 170,500 calls were made to Health Links-Info Santé program, which operates 24 hours a day, seven days a week, 365 days a year
- About 80 full- and part-time registered nurses answer calls at Health Links-Info Santé, which has access to interpreters for 110 different languages
- Almost 250,000 calls came in to the After-Hours Central Intake program last year
- 473 clients enrolled in TeleCARE-TéléSOINS program to learn self management of either heart failure or Type 2 diabetes
