MHC > Programs & Services > Provincial Health Contact Centre

Programs & Services
Provincial Health Contact Centre (PHCC)
Centre Provincial de Communication en Matière de Santé

Misericordia Health Centre operates the Provincial Health Contact Centre, an internationally-recognized contact centre that technologically supports health and social services delivery in Manitoba in cooperation with Manitoba Health and the Winnipeg Health Region.

Clinical Programs
Health Links-Info Santé – where nurses provide bilingual advice and information 24/7 – is the PHCC’s largest provincial clinical program.

Other clinical calling programs include the Breastfeeding Hotline (204-788-8667)and various public health services such as the annual Influenza and West Nile Virus programs.

Health Links

TeleCARE/TéléSOINS Manitoba: Working together to manage your health
The TeleCARE/TéléSOINS Manitoba program is a telephone-based program that helps Manitobans with heart failure or Type 2 diabetes manage their condition. Health-care providers assess the patient’s health, monitor any symptoms or problems, and provide education and tools for patients to better manage their own health - all by telephone or videoconference. Learn more.

Contact the TeleCARE Manitoba program (204) 788-8688 or toll free 1-866-204-3737, Monday to Friday, 8:00 a.m. to 8:00 p.m.

Health Links Dial-a-Dietitian connects callers to a registered dietitian, a licensed health professional who has studied the science of nutrition. Registered dietitians put the science of nutrition into everyday practical advice. Nutrition information is provided verbally and written resources can be mailed directly to the caller. Voice messaging is available.

This health promotion program is here to answer questions and provide advice on food and nutrition to help Manitobans and their families live well and stay healthy.

Non-Clinical Programs

The PHCC operates various non-clinical calling programs in support of Home Care, Family Services and Housing, Employment and Income Assistance and other agencies requiring the PHCC’s expertise. These calls, often after-hours, include people seeking everything from food to transportation.

By the numbers

The PHCC operates almost 30 inbound and outbound calling programs
The centre received over 576,000 calls last year
Almost 180,000 calls were made to Health Links-Info Santé program, which operates 24 hours a day, seven days a week, 365 days a year
About 80 full- and part-time registered nurses answer calls at Health Links-Info Santé, which has access to interpreters for 110 different languages
Almost 250,000 calls came in to the After-Hours Central Intake program last year
370 clients enrolled in TeleCARE/TéléSOINS program to learn self management of either heart failure or Type 2 diabetes